Frequently Asked Questions

How do I make a purchase?
Visit our website, choose your product, click “Add to Cart” or “Buy Now,” and complete checkout securely.

Do you have a physical store?
No. We sell exclusively online.

Do you ship to my country?
Yes. We ship to most countries worldwide. Shipping options will appear at checkout according to your address.

How long does delivery take?

• Processing: 1–3 business days after payment confirmation.

• Estimated delivery: 5–12 business days, depending on destination and carrier.
  You will receive a tracking number by email once your order is dispatched.

What payment methods are accepted?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Some devices allow Apple Pay or Google Pay.

Can I pay in cash or upon delivery?
Currently, all payments are online.

Can I change my order or address?
Orders can only be edited or canceled before processing. Contact us as soon as possible via [INSERT EMAIL AND/OR WEBSITE]. Once shipped, changes are not possible.

Can I add items to an existing order?
No. To add products, please place a new order.

Where do the products come from?
We work with warehouses in multiple countries. Items ship from the most efficient location based on availability and your address.

Is it normal to receive only part of my order?
Yes, items may be shipped from different warehouses in separate packages. Each will have its own tracking code.

What is the return policy?
You have 7 days for voluntary returns and 30 days for defects. Items must be unused and in original packaging. Refunds are issued to the original payment method. Shipping costs are non-refundable if the product is correct. To start, contact [INSERT EMAIL AND/OR WEBSITE].

What if my delivery is delayed?
Check your order status with the tracking code. If it exceeds the estimated 5–12 business days, contact us for assistance.

Still need help?
Our team is always ready to assist. Contact [INSERT EMAIL AND/OR WEBSITE] with your order number and full name.